At Fashion Women Shoe, we want you to love every pair of stylish footwear you order from us. If you’re not completely satisfied with your purchase of our fashion-forward boots, booties, sneakers, or sandals, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items, provided they are:

  • In their original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase
Important Note: For hygiene reasons, we cannot accept returns or exchanges on dress sandals and flat sandals that show signs of wear or have had their protective soles removed.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your fashionable footwear:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
    2. Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fashion Women Shoe Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for (specify alternative size or product)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]
  2. Wait for Approval: Our fashion-forward support team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package to our warehouse at:
    Fashion Women Shoe Returns
    2842 Raver Croft Drive
    NEW YORK, US 10001

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Processing: Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll process your refund or ship your exchange.

Refund Information

After we approve your return:

  • Timing: Refunds typically process within 3-5 business days after we receive your return. Please allow additional time for the refund to appear in your account depending on your payment method.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the purchase price of the item(s). Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive and process your return.
  • If the exchange item is more expensive, you’ll need to pay the difference.
  • If the exchange item costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanged items unless your order qualifies for free shipping.

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for any customs fees or taxes associated with returning items.
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
  • International returns may take longer to process due to customs clearance.
Fashion Tip: Not sure about sizing? Check our size guide before ordering to ensure the perfect fit for your new boots, sneakers, or heels!

For any questions about our returns and exchanges policy, please contact our stylish support team at [email protected].

Happy shopping from your friends at Fashion Women Shoe – where style meets comfort!