At Fashion Women Shoe, we’re committed to bringing you stylish footwear that combines the latest trends with everyday comfort. We want your shopping experience to be as fabulous as our shoes, which is why we’ve created this transparent policy to guide you through shipping and returns.

Shipping Information

We ship globally (excluding some Asian and remote regions) to bring fashion-forward footwear to your doorstep.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx – Delivery in 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50 – Delivery in 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every pair of shoes you order from us. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.

Eligibility for Returns

Items must be:

  • In original, unworn condition (no scuffs, marks, or signs of wear)
  • With all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Dress sandals showing signs of wear
  • Flat sandals with removed protective soles

How to Return or Exchange

Follow these simple steps for a smooth return process:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order with the subject line “Return/Exchange Request”. Include:
    • Your order number
    • Item name and size
    • Reason for return/exchange
    • Your preferred resolution (refund or exchange details)
  2. Wait for Approval: Our stylish support team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all tags. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package to:
    Fashion Women Shoe Returns
    2842 Raver Croft Drive
    NEW YORK, US 10001

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

  • Timing: Refunds typically process within 3-5 business days after we receive your return. Please allow additional time for the refund to appear in your account depending on your payment method.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the purchase price of the item(s). Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

  • We’ll ship your new item once we receive and process your return.
  • If the exchange item is more expensive, you’ll need to pay the difference.
  • If the exchange item costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanged items unless your order qualifies for free shipping.

International Returns

For our global customers:

  • You are responsible for any customs fees or taxes associated with returning items.
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
  • International returns may take longer to process due to customs clearance.

Fashion Tip!

Not sure about sizing? Check our size guide before ordering to ensure the perfect fit for your new boots, sneakers, or heels!

For any questions about our shipping or returns policy, please contact our stylish support team at [email protected].

Happy shopping from your friends at Fashion Women Shoe – where style meets comfort!