Term and Conditions

Last Updated: [Insert Date]

Welcome to Fashion Women Shoe (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website urbanchicshoes.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our site, including text, graphics, logos, images, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without prior written consent
• Use automated systems to extract data from our site

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

• Colors may vary slightly due to monitor settings
• Minor design variations may occur between production batches
• All sizes are approximate – please consult our size guide before ordering

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a comparable alternative, or
• Cancel the item and refund the applicable amount

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. Order acceptance occurs when we send your order confirmation email.

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping unless otherwise stated. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have authorization to use your chosen payment method.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4. Shipping Policy

4.1 Shipping Options

We ship globally except to some Asian and remote regions. Options include:

• Standard Shipping ($12.95): Via DHL or FedEx – Delivery in 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50 – Delivery in 15-25 business days after shipment

Delivery times are estimates and may vary based on location and customs processing.

4.2 International Orders

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Providing accurate delivery information
• Using trackable shipping methods for returns

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for items that are:

• In original, unworn condition (no scuffs, marks, or signs of wear)
• With all original tags attached
• In original packaging
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Dress sandals showing signs of wear
• Flat sandals with removed protective soles

5.3 Return Process

1. Email [email protected] within 15 days with “Return/Exchange Request” in the subject line
2. Include your order number, item details, reason, and preferred resolution
3. Wait for our RMA number (1-2 business days)
4. Ship items to: Fashion Women Shoe Returns, 2842 Raver Croft Drive, NEW YORK, US 10001

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Refunds

Refunds:

• Process within 3-5 business days after we receive your return
• Issued to your original payment method
• Include the item price only (shipping fees non-refundable unless our error)

5.5 Exchanges

For exchanges:

• We’ll ship your new item after processing your return
• Price differences will be adjusted (you pay more or receive refund for less)
• Standard shipping rates apply unless order qualifies for free shipping

6. Customer Responsibilities

• Provide accurate and complete order information
• Review all order details before submission
• Check sizing using our guide before ordering
• Inspect packages upon delivery and report damages immediately
• Use products as intended and according to care instructions
• Comply with all applicable laws regarding online purchases

7. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to our products or services is limited to the purchase price of the item(s)
• We are not responsible for delays caused by shipping carriers, customs, or events beyond our control

8. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which is incorporated into these Terms.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the State of New York, USA. Any disputes shall be resolved in the courts located in New York County.

11. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Mail: Fashion Women Shoe, 2842 Raver Croft Drive, NEW YORK, US 10001